Juicy Vegas Casino

Introduction

If you’re from the US and you want to spin some reels online, you won’t find that many different venues to choose from, so each new addition is always welcome. Juicy Vegas might just be your next favorite venue for a multitude of different reasons.

This is a joint that belongs to Genesis Technology N.V., a company that’s been around for several decades now, so it’s safe to say that they are a reputable bunch of folks. The casino first opened its virtual doors in 2019, and ever since then it has operated under the license issued by the Government of Cyprus. 

Those of you who have played at Mandarin Palace Casino, Jumba Bet Casino, Black Lotus Casino, or Lotus Asia Casino surely know what to expect here, as there are all its sister sites. 

The casino is aimed exclusively at players from the United States and it features a modest selection of games, along with a very generous selection of bonuses and promo offers, all rounded out nicely by a hefty introductory package that greets all new customers. 

They have a tiered VIP program, and their customer support agents can be reached 24 hours a day, seven days a week. We didn’t really like the limitations and options in the cashier, but let’s not jump to any conclusions just yet. 

Let us now pop its hood open and check all the details in order to determine whether this online casino is worthy of your attention and your time, shall we?

Casino Games

Over here is the heart and soul of it all, the games lobby. Don’t expect anything spectacular, as all the games come from Real Time Gaming, and whenever a casino is powered by a single software provider it simply can’t deliver the same levels of diversity as some other venues…

The games are neatly organized into several different categories, including Video Slots, Table Games, Video Poker, and Other Games. Here are some of our own favorites from all of the aforementioned categories. 

Video Slots - These are always the most popular among players all around the globe, so it’s only normal that they take up the majority of the games lobby. Most of the games feature amazing 3D graphics and come with plenty of bonus features to spice up the gameplay. 

Here are some of the most popular titles: 

5 Wishes, Pulsar, Magic Mushroom, Rudolph Awakens, Halloween Treasures, T-Rex II, Cash Bandits 2, Plentiful Treasure, Achilles, Builder Beaver, Aladdin’s Wishes, Panda’s Gold, I Zombie, Ancient Gods, Secret Jungle, Panda Magic, Stardust, Trigger Happy, Coyote Cash, Pig Winner, Gemtopia, 777, Cubee Time Travel Adventure, Cash Bandits, Lucha Libre 2, T-Rex, Caesar’s Empire, The Mariachi 5, and Mermaid’s Pearls. 

Table Games - Yes, you can also go back to the very roots of gambling and try out all the popular table games with their many different variations. Some of the hottest titles from this category include Caribbean Stud Poker, American Roulette, Pai Gow Poker, Three Card Rummy, Jacks Or Better, European Roulette, and Treasure Tree. 

Video Poker - In spite of all the flashy video slots and other modern modes of gambling, there are still a large number of players who still prefer doing it the old school way. If you’re one of those, you definitely need to check out the selection of video poker variations available here. Go ahead, try your luck with Jackpot Poker, Bonus Poker, Aces & Eights, or Sevens Wild!

Other Games - Over here you will find all the games that don’t fit the previous three categories, including board games, progressive jackpots, quest games, different variants of poker games, and so on. 

Make sure you check out...

...Banana Jones, Keno, Roaring Twenties Bingo, Lucky Tiger, Naughty Or Nice, and Paydirt!

Bonuses and Promotions

If you’re one of the many bonus hunters out there, we can assure you that you will love this place. These guys really do know how to throw a good party, and it all begins with a neat and sweet welcome package that awaits all new customers. 

It comes in the form of a match deposit bonus, but they will also throw a no deposit offer at you, which means you get free cash, the only thing you need to do is to contact their customer support. 

Once you’re through fiddling with the introductory package, you will surely be delighted to find out that each and every day of the week comes with its own bonus offers. Mind you, all of these are different match deposit offers, but each day you can use four different codes to redeem these offers, and there is also an extra spins offer for Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday!

Platforms and Devices

These days, smartphones and tablets have a presence in our lives like no other gadgets have ever had. You can’t really do anything without these pocket devices, as our lives have become tailored to these touchscreen marvels. They are our little personal assistants and we even use them for gambling!

The last decade has changed the way we use and perceive the internet, and you’d be hard pressed to find a website that isn’t optimized for use on mobile phones. Juicy Vegas is no exception, and considering the fact that it was introduced in 2019, it’s fair to say that it was designed with mobile users in mind. 

The site can easily be reached from any type of mobile or desktop device, and switching back and forth between these is a virtually seamless process. You can now enjoy all your favorite games anywhere you want, anytime you want, all you need is a stable internet connection, and you’re good to go. With a little luck you can even score some cash, while sitting on a park bench or while waiting in line!

Loyalty Program

We were pleasantly surprised to find that the casino has its own tiered rewards program, and there is no special invitation required. From the very moment you sign up for an account you are eligible for various perks and goodies the program offers. It is a fairly simple program, where you simply need to play as many games as possible to climb up the tiers and reach for even more prizes, just keep in mind that not all of the games will provide you with the same number of comp points. 

There are four different tiers, including Jack, Queen, King, and Ace, and depending on the tier you belong to at the moment, you will be eligible for a wide array of different perks and goodies, such as weekly paybacks, birthday gifts, tier welcome gifts, additional comp points, weekly extra bonuses, personal VIP hosts, increased payout limitations, and more. 

Payment Methods

It’s always great to find out that an online betting venue offers a plethora of different payment methods, but that isn’t always an easy thing to do, especially if you consider that different markets require playing by their own rules…

Well…

…over here you will not find a wide array of banking options available, and you will have to work with what you’ve been given. First off, the US dollars are the only accepted currency, which means that none of your cryptocurrencies are worth much here. 

When the moment comes to place some wagers, credit cards and debit cards are really the only options you have. 

Once you score some winnings you will want to collect your cash, and that’s exactly when you will be faced with some pretty unfair rules and regulations. Namely, you can only collect cash by relying on direct banking and wire transfers, and all of these come with a fee!

On top of it all, the minimum withdrawal amount is capped at $100, so we suggest you read all the terms and conditions thoroughly before deciding whether this is the right gambling venue for you. 

This is surely the weakest link in this chain, and we hope that these limitations will change in the forthcoming future, as they could turn away many potential customers. 

Customer Support

Customer service is very important no matter what kind of online business you run, but whenever there’s money involved things can get quite tricky at times. Online casinos usually do have highly professional and nicely laid out customer support services, but unfortunately this isn’t exactly a rule…

So…

…there will always be online betting venues that might leave you with a sour aftertaste in your mouth. First of all, having a comprehensive FAQ that covers most problematic situations is known for saving a lot of time and nerves both to the customer and the customer support agent. Unfortunately, you will not find one here, so whenever you have a question, or you have an issue that needs to be resolved you will have to reach out to the casino staff. 

Luckily enough, there are three different ways to do so, and whichever means of communication you choose, it’s nice to know that the customer agents are available 24 hours a day, seven days a week. 

Your first option is to write them a good old email. Yes, this is a way to describe all the issues thoroughly, but the main problem with emails is that they are simply way too slow, especially if you need to write several replies to reach some sort of solution. If you still believe this is the right mode of communication for you, make sure you address all of your inquiries to support@juicyvegas.com. 

The second option is probably the best of both worlds, as it provides you with an opportunity to type away all of your problems within a time frame of only a few minutes. Live chat support involves agents who reply to your inquiries in real time, so most cases get resolved fairly quickly. 

There are still a large number of people who want to speak to real, live persons and hear their voice on the phone. A few casinos still offer phone support, but the number of such venues is rapidly declining. These guys are here for you 24/7, and that is really a rare thing in the industry, so massive kudos for that!

Conclusion

All things considered, it’s easy to conclude that Juicy Vegas is an online casino focused on the US market, and as such it is an excellent option for all the US-based players who are constantly looking out to try new options. As is the case with most US-oriented casinos, they don’t have the largest games lobby around, and the selection of games is somewhat limited, but that doesn’t mean one can’t have a good time here. There is enough variety and diversity even for the most skilled players out there…

Combine this with many generous bonus offers and a top notch customer support that works around the clock and it’s pretty fair to say that we have a winner here. The casino also has a rewards program, but we’d still love to see more options and flexibility when banking options and limitations are concerned…

by Matija Dagovic